elidel FAQ

Q: What forms of payment does your site accept?
A: We accept VISA and MasterCard on our website. All your credit card information is encrypted using SSL (secure socket layer) provided by VeriSign, the world's leader in secure data transfer.

Q: How Do I Place An Order of elidel ?
A: When you click “Order now”, you will be taken to our Order Form. Please fill in your contact information and shipping address below. Your order is dispatched through our order system to a licensed physician who will review the information you have submitted and approve or decline your request.

When your order is approved, the physician will then write your prescription and our ordering system will ensure that it is sent to the pharmacy where it will be filled and shipped.


Q: Are credit card transactions over the Internet safe?
A: The credit card area on our site is secure. We utilize industry standard Secure Sockets Layer (SSL) technology to allow the encryption of all credit card information. This means information passed between your computer and our web site cannot be read by any third party. SSL encryption technology, used by many Internet stores similar to ourselves, virtually eliminates credit card fraud on the Internet.

Q: What level of encryption do you use?
A: We use 128bit SSL (secure socket layer) level encryption which is one of the most advanced encryption technologies available today. Any information sent over the Internet is encrypted into an unbreakable code before it is sent. This ensures that no third party can intercept and decipher your personal information. It is certainly much safer than giving your credit card in a restaurant or mail order over the phone.

Q: Do you keep my Credit Card details?
A: Your credit card details are transferred over a highly secure VPN (Virtual Private Network) to our authorization server which is not directly connected to the Internet. Your credit card details are then entirely deleted from our systems after the transaction has been completed.

Q: What's the difference between a generic elidel and a brand elidel ?
A: Not much, except for name and price. Because generic drug manufacturers are not required to duplicate original medical studies proving the safety and efficiency of the chemical compound, they can produce generic versions at much lower costs, thus passing on these savings to the consumer.

Q: Why are generic drugs cheaper than brand name ones?
A: They're less expensive because of the patent system. When they are first introduced, most new drugs are patent-protected by the government for 17 years. During that time, other companies can't sell the drug. This allows the company that developed the drug to market it exclusively and make back the research money that was spent to develop it.

When the patent runs out, drug companies can apply to the Food and Drug Administration to sell generic versions of the drug. And because they don't have to worry about investment costs, the competing companies can often sell the drug for 50 percent to 80 percent less than the cost of the brand name.

Q: What is the quality of generic drugs?
A: To be considered "bioequivalent / therapeutically equivalent" to its brand name counterpart, a generic drug must have the identical active chemical compounds as well as the quantity and speed of absorption of its active ingredients into the bloodstream. Sometimes the generic version of a drug may differ in color or shape from its brand name counterpart - these differences have no effect on the medical action of the drug and are for commercial or patent reasons only.


Q: What are the manufacturing standards for generic drugs?
A: The manufacturing facilities of all pharmaceutical companies, whether they are the makers of brand name or generic drugs, must pass stringent and regular inspections by the relevant authorities. There is no difference between the manufacturing standards set for generic pharmaceutical companies and those set for brand name pharmaceutical companies. Many companies that produce brand name drugs also make drugs sold under generic labels and vice versa.

Q: What medications do you sell?
A: Please review the section entitled products in your browser, a full list of medications are available there, some medications are considered controlled substances, the law requires that before these medicines can be dispensed that you undergo a physical exam, this means we cannot sell them online. Such medicines include Valium, Lorazepam, Ativan, Diazepam, Clonazepam, Klonopin and others.

Q: Where are your Physicians Licensed?
A: Our physicians are US licensed. We use only board certified physicians and US licensed pharmacies.

Q: Do you deliver elidelto P.O Boxes?
A: Sorry we cannot ship to P.O Boxes.

Q: Do I have to be at home when my order arrives?
A: Yes, we require an adult signature for all orders.

Q: Do you deliver to my state?
A: Due to regulations we cannot ship medicines to all states, please check the order form for the current list of states that we can ship to.

Q: How do you ship elidel?
A: We ship all orders by next day FedEx.

Q: What is your cancellation policy?
A: You may cancel your order before the order has shipped or been approved by the doctor. If the order has already been shipped or approved we cannot cancel your order. Please refer to the current cancellation policy in the terms & conditions section of our order page for more information.

Q: What is your returns policy?
A: We cannot refund or exchange prescription medications due to FDA regulations. Please refer to the current returns policy in the terms & conditions section of our order page for more information.

Q: Do you ship elidelInternationally?
A: Sorry we ship only within the U.S, we cannot ship Internationally at this time.

 

Important Note

The following information is intended to supplement, not substitute for, the expertise and judgment of your physician, pharmacist or other healthcare professional. It should not be construed to indicate that use of the drug is safe, appropriate, or effective for you. Consult your healthcare professional before using this drug.

Drug Uses

Elidel is a prescription medicine you put on your skin (topical) to treat atopic dermatitis, also known as eczema. Elidel is for use on the skin only. Elidel is for adults and children age 2 years and older. You can use Elidel for short or intermittent long periods of treatment. Intermittent means starting and stopping repeatedly, as directed by your doctor. You can use it on all affected areas of your skin, including your face and neck.

How Taken

Apply a thin layer of Elidel cream 1% to the affected skin twice daily and rub in gently and completely. Elidel may be used on all skin surfaces, including the head, neck. Elidel should be used twice daily for as long as signs and symptoms persist. Treatment should be discontinued if resolution of disease occurs. If symptoms persist beyond 6 weeks, the patient should be re-evaluated. The safety of Elidel Cream under occlusion, which may promote systemic exposure, has not been evaluated. Elidel cream should not be used with occlusive dressings.

Warnings/Precautions

Do not use Elidel without first talking to your doctor if you have the congenital skin disorder Netherton's syndrome. Before using Elidel, tell your doctor if you: have a skin infection; have a disease of the immune system; or are using any other type of skin product (e.g., cream, ointment, lotion, etc.). You may not be able to use Elidel, or you may require a dosage adjustment or special monitoring if you have any of the conditions listed above. Elidel is in the FDA pregnancy category C. This means that it is not known whether Elidel will harm an unborn baby. Do not use this medication without first talking to your doctor if you are pregnant or are planning to become pregnant during treatment. It is not known whether Elidel passes into breast milk. Do not use this medication without first talking to your doctor if you are breast-feeding a baby. Elidel is not approved for use by children younger than 2 years of age.

Missed Dose

Use the missed dose as soon as you remember. If it is almost time for the next dose, skip the dose you missed, and use only the next regularly scheduled dose.

Possible Side Effects

The most common side effect at the site of application is burning or a feeling of warmth. The burning feeling is usually mild or moderate, occurring in the first 5 days of treatment, and the burning usually clears up in a few days. See your doctor if an application site reaction is severe or persists for more than 1 week. Other common side effects include headache, and with long-term intermittent use, common cold/stuffy nose, influenza, sore throat, fever, viral infection, and cough. Some people may get herpes skin infections (like cold sores, chicken pox, or shingles), warts, or swollen lymph nodes (glands).

Storage

Store at 25°C (77°F); excursions permitted to 15°C-30°C (59°F-86°F). Do not freeze.

Overdose

There has been no experience of overdose with Elidel cream 1%. If oral ingestion occurs, medical advice should be sought.

More Information

Avoid sunlight and sun lamps, tanning beds, and treatments with UVA or UVB light. If you need to be outdoors after applying Elidel, wear loose clothing that protects the treated area from the sun. Also, ask your doctor what other type of protection from the sun may be needed. Unless otherwise instructed by your doctor, do not apply any other skin products on the areas treated with Elidel.

Disclaimer

This drug information is for your information purposes only, it is not intended that this information covers all uses, directions, drug interactions, precautions, or adverse effects of your medication. This is only general information, and should not be relied on for any purpose. It should not be construed as containing specific instructions for any particular patient. We disclaim all responsibility for the accuracy and reliability of this information, and/or any consequences arising from the use of this information, including damage or adverse consequences to persons or property, however such damages or consequences arise. No warranty, either expressed or implied, is made in regards to this information.